Return Policy

At UrbanAura, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your item, we’re here to help!

Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Products must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

• Gift cards, clearance items, and personalized products are non-returnable unless faulty.

How to Initiate a Return

1. Contact our customer support team at support@urbanaura.com with your order details.
2. We’ll provide instructions for returning the item, including the return address.
3. Once we receive and inspect your return, we’ll notify you of your refund or exchange status.

Refunds

• Refunds will be processed to the original payment method within 5-7 business days after approval.
• Original shipping fees are non-refundable.

Exchanges

• We offer exchanges for the same item in a different size or color (if available).

Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or defective.

For any questions or concerns, feel free to reach out to us at support@urbanaura.com. We’re here to make your shopping experience with UrbanAura seamless and enjoyable!